I had wonderful good fortune at the Metropol hotel. I started out in a nice room, with a window looking towards the Kremlin, but, because it was filled with residue from older smoke-cleaned carpets, I had difficulty breathing and sleeping. (The bed was hard as a board, and, although I piled all the down comforters in a narrow pile and tried to sleep on them, it was hopeless)
After a discussion with the concierge who made the morning wake up call, they moved me to a different room altogether. In fact, it was one of the fabulous hotel suites, a corner suite, with floor to ceiling windows in the living room, and the bedroom. The huge living room looked towards the street of the Bolshoi Theater and the bedroom looked towards Lubyanka. Richly decorated. There were parquet floors with persian carpets, so no asthma!!! And, the bed was what it should be, and the sheets were Egyptian cotton. There were even 2 bathrooms: the master suite bathroom and the guest bathroom off the entry hall that led into the living room. I kept waiting for the extra charges!!! But, none came.
I wrote a thank you note Saturday morning after my first night there, and, on Monday there was a basket of fruit and a note from the head of Guest Services thanking me and hoping I was enjoying my stay!!! I met her personally the day I left. When I went to check out on the morning of the last day, the front desk clerk told me that she wanted to meet me, and so at 4 pm just before I was heading to meet our group, she took me to the bar/cafe and ordered me a complimentary non-alcoholic juice mocktail and we talked about the hotel, some of it's history, and it's current plans for renovation.
It was a real gift. A wonderful way to be in Moscow.